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Return and Refund Policy

Return and exchange policy in case of purchasing from the stores:

We, strive to be completely satisfied with your purchase, so you can exchange and return our products for free if you are not satisfied with the product according to the conditions below.

·       Purchases are returned within 3 days from the date of purchase for new items, and one day for discounted items.

·       Purchases are exchanged within 7 days from the date of purchase for new items and 3 days for discounted items, according to the following conditions:

1. Bring the original invoice with the items to be returned or replaced.

2. The products must be in their original condition (the price tag and stickers are present, and the product is not used).

3. For health reasons, it is not acceptable to exchange or return some products such as accessories (including Masks and Bags) and underwear.

 

Exchange and return policy if ordering from the website:

We always strive to provide an enjoyable and safe online shopping experience, so we offer the following options for exchange and return:

You can return them for free within 10 days from the date of receiving the order from the shipping company, provided that the products are in their original condition, unused, without removing the tags or stickers on them, and without exposing them to any aromatic substances, washing, or ironing.

The return request will be automatically canceled when the courier call is not answered or left unattended for the 3 attempts that will be tried.
For cash-on-delivery returned orders, you will receive a refund in your bank account.


The return process takes place in one of the following ways:

  1. You can request to return from your profile. Customers can also reach out to our care by communicating through WhatsApp on the number +966-549577332 or send an email to ksa-customer-service@ikkxa.com
  2. Once your return is approved, our customer care team will get in touch with you to process your return. The representative of the shipping company will directly pick up from the customer’s address. 
  3. After receiving the items in our warehouse, they are examined to ensure their safety, after which the money is returned to the customer.
  4. The process of refunding the money takes 14 working days through a bank transfer to the customer's account, except for Tabby and Tamara customers and gift cards.
  5. The validity period of the return policy is 14 working days only.
  6. In case of a return for the second time, an additional shipping fee of 35 Saudi riyals will be applied.
  7. In case the order is returned after receiving it by the customer, shipping fees and payment fees upon receipt are non-refundable.
  8. The Cash On Delivery amount will not be included in the refund.
  9. Shipping is free for purchases of 500 SAR or more. If returns cause the total purchase amount to drop below 500 SAR, a shipping charge of 35 SAR will be deducted from the refund.

 

Return policy for installment services customers (Tamara and Tabby):


Refunds are made if the payment method was by Tamara and Tabby service by shipping the pieces to our warehouses only according to the above details, and after the shipment arrives, it is examined by the relevant team, then we contact Tamara or Tabby to cancel the order and return the amount.

 

Return policy for gift card customers:


Refunds are made in the event that the payment was made via a gift coupon by shipping the parts to our warehouses, and a balance is added to the customer with the value of the gift card or the entire order according to the customer’s desire in the form of a one-time coupon and the amount is not returned in cash, and it is the responsibility of the customer to maintain Coupon confidentiality.